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     COVID-19 is creating unprecedented challenges for small business sellers across the country and around the world.

    Like so many companies, we are doing everything in our power to help our community navigate these uncertain times. We ask that you are patient with us and each other, and treat everyone with kindness. While this situation is unprecedented, we are optimistic that all of us will ultimately emerge stronger and more resilient.

    Frequently Asked Questions

    1. Can I place an order? Will silíceo deliver my parcel?

    Yes, SILÍCEO continues to serve customers. You can check the current delivery times at order check-out or via Your Orders in your account. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.

    2. Are delivery times affected?

    Our teams are working to ensure we can continue to deliver to the most affected customers, many of whom have no other way to get essential items. We are prioritising the intake and dispatch of items most needed by our customers right now. As a result, please note that delivery times for some items may be longer than usual at the moment.

    3. Is it possible to return items?

    Yes, you can continue to return items. Go to My orders to return an item or check the return window for your order.

    4. Is it safe to receive orders?

    The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

    5. Is it possible to reduce contact with the driver when they deliver my order?

    Yes. Drivers have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back.